Please ensure you have read the Solar Retailer Code of Conduct document.
Solar PV retailers wanting to sign on to the Clean Energy Council (CEC) Solar Retailers Code of Conduct (the code) will be required to:
- Complete and sign the application form.
- Be able to truthfully answer “Yes” to all questions outlined in the Self-Assessment Compliance Check in the application form.
- Comply with all aspects of the code, including providing customers with a minimum five-year whole-of-system warranty on workmanship and all products.
- Ensure contracts and any other documentation they give to customers is compliant with Australian Consumer Law (ACL). An application will be not be processed if any customer information is not compliant with ACL.
- Have no relevant history of Australian Competition and Consumer Commission (ACCC)/Office of Fair Trading rulings, including being the subject of current/outstanding investigations by the ACCC or a state-based consumer affairs agency.
- Submit to an integrity/financial check carried out by an external agency (organised and paid for by the Clean Energy Council). Applying companies who are found to have directors or managers who were also a past director or manager of a failed PV company will impact their ability to become a code signatory, and in most circumstances be rejected.
- Provide the Clean Energy Council with examples of standard documentation as required, including but not limited to:
- the standard contract provided to a customer.
- any customer terms and conditions.
- details of warranty policy/policies.
- an outline of your company's complaints process
- an example of a site-specific performance estimate provided to a customer.
- recent advertising material
- If required by the Clean Energy Council, attend an interview with Clean Energy Council.
- If required by the Clean Energy Council, provide references/customer feedback data.
- Have been in operation for a minimum of 12 months before applying to sign on to the code.
Based on the information collected, the Clean Energy Council will make an assessment as to whether the application sufficiently demonstrates that the retailer complies with the code and has the systems and procedures in place to ensure ongoing compliance.
Please be aware that the approval process can take to two months due to external checks and volume of applications the CEC has received.
Formal feedback on the application assessment will be provided to the applicant. Incorrect or incomplete information submitted by an applicant may lead to the delay or rejection of an application.
Unsuccessful applicants must wait six months from the date their application is rejected before applying again. This is to allow the applicant time to ensure their amended documents and practices are code-compliant and embedded into their systems. Subsequent applications will incur the standard application fees.