Complaints/disputes

If you have a complaint about an accredited installer, you may be able to provide a written complaint to the Clean Energy Council, using the dispute form. Where the Clean Energy Council determines the complaint is not frivolous, vexatious or motivated by professional rivalry, we will happily investigate the issue.

Where the complaint is of a serious nature e.g. safety issues, the investigator will immediately inform the Accredited person and may suspend Accreditation until the problem is rectified and the dispute is resolved. The Accredited person that is the subject of the complaint will be informed, in writing, of the nature of the matter to be investigated and allegations.

The Accredited person will be required to provide a written statement in response to the allegations. Where the Accredited person’s response leads to prompt resolution of the dispute, no further action will be taken.

Note: The Clean Energy Council only deals with complaints involving a breach of the relevant Accreditation Standards for Design and Installation of Solar PV Systems (see Standards and Accreditation Rules). For complaints of a commercial nature, please contact your state department on one of the numbers below:
 

Office of Fair Trading (ACT)

 02 6207 0400

NSW Fair Trading (NSW)

 13 32 20

Consumer Affairs (NT)

 1800 019 319

Office of Fair Trading (QLD)

 13 13 04

Consumer and Business Affairs (SA)

 08 8204 9777

 Consumer Affairs and Fair Trading

 1300 558 181

Consumer Affairs (VIC)

 1300 558 181

Consumer Protection (WA)

 1300 304 054